pusi888 Privacy Policy

1. Introduction

1.1  pusi888 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users who access or register on our online gaming platform at pusi888.net ("the Platform"). This Privacy Policy ("Policy") sets out how pusi888 collects, processes, stores, shares, and protects personal data in connection with our services.

1.2  This Policy applies to all personal data collected from registered members, prospective members, and visitors to the pusi888 platform, regardless of whether they have completed registration or made a deposit. By using the Platform, you acknowledge that you have read and understood this Policy.

1.3  pusi888 processes personal data in accordance with applicable data protection legislation, including obligations arising under our international gaming authority licence. Malaysian members are additionally protected by the Personal Data Protection Act 2010 (PDPA) where applicable to data processed within or directed at Malaysia.

1.4  This Policy should be read in conjunction with the pusi888 Terms & Conditions, which govern the broader contractual relationship between pusi888 and its members.

2. Personal Data We Collect

2.1  pusi888 collects personal data through several channels, including account registration forms, payment processing, customer support interactions, and automatically through your use of the Platform. The categories of personal data we collect include:

2.1 Identity Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (to verify you meet the 21+ age requirement);
• A copy of your Malaysian IC (MyKad), passport, or equivalent government-issued identification document;
• A selfie or live photo for identity verification purposes where required.

2.2 Contact Data

• Email address (primary account identifier and communication channel);
• Mobile phone number (used for 2FA verification and account recovery);
• Residential address (required for KYC compliance).

2.3 Financial Data

• Payment method details including bank account numbers, e-wallet identifiers (Touch n Go eWallet, Boost), or cryptocurrency wallet addresses;
• Transaction history: deposits, withdrawals, and internal transfers;
• Bonus and promotional activity records.

2.4 Technical & Usage Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Session logs: login timestamps, game activity, session duration, and bet history;
• Cookies and similar tracking technologies (see Section 6).

2.5 Communications Data

• Records of all Live Chat interactions, email correspondence, and support tickets with pusi888 customer support;
• Survey responses and feedback submitted voluntarily.

2.2  pusi888 does not knowingly collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or health information) unless strictly required for responsible gaming assessments or regulatory compliance, and only with your explicit consent where legally required.

3. How We Use Your Personal Data

3.1  pusi888 uses personal data for the following purposes:

• Account Administration: Creating, maintaining, and managing your pusi888 account, including login authentication, password resets, and session management;
• Service Delivery: Enabling access to all Platform features including live casino games, slots, the sportsbook, and promotional offers;
• Payment Processing: Facilitating deposits, withdrawals, and refunds through your registered payment methods;
• Identity Verification (KYC): Verifying your identity and age in compliance with our anti-money laundering and licensing obligations;
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, account takeovers, and platform abuse;
• Customer Support: Responding to enquiries, complaints, and account disputes via Live Chat and email;
• Regulatory Compliance: Meeting our obligations under applicable gaming, financial, and data protection regulations;
• Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling indicators and administering self-exclusion or deposit limit requests;
• Marketing & Promotions: Sending you relevant promotional offers, bonus notifications, and platform updates — subject to your communication preferences and applicable consent requirements;
• Platform Improvement: Analysing aggregated usage data to improve Platform performance, game selection, and user experience.

3.2  pusi888 will not use your personal data for any purpose incompatible with the purposes listed above without prior notice and, where required by law, your explicit consent.

4. Legal Basis for Processing

4.1  pusi888 processes personal data under the following legal bases:

• Contractual Necessity: Processing required to perform the contract between pusi888 and you as a member — including account registration, payment processing, and service delivery;
• Legal Obligation: Processing required to comply with anti-money laundering (AML) laws, KYC requirements, gaming licensing obligations, and data retention mandates;
• Legitimate Interests: Processing for fraud prevention, platform security, customer support improvement, and responsible gaming monitoring — where these interests are not overridden by your privacy rights;
• Consent: Processing for direct marketing communications and non-essential cookies — where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

5.1  pusi888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances.

5.2  pusi888 may share personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: Third-party payment service providers (including e-wallet operators and FPX banking infrastructure) to facilitate deposits and withdrawals;
• Game Content Providers: Licensed game studios (such as Pragmatic Play, Evolution Gaming, PG Soft) to the extent required for game operation and RNG certification;
• Identity Verification Services: Third-party KYC service providers engaged to verify identity documents and conduct age verification;
• Fraud Prevention Services: Third-party fraud detection platforms that process device and behavioural data to identify suspicious activity;
• Regulatory Authorities: Gaming licensing bodies, financial intelligence units, and law enforcement agencies where disclosure is required by law, court order, or regulatory mandate;
• IT Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity service providers that process data on our behalf under strict data processing agreements.

5.3  All third-party data processors engaged by pusi888 are contractually obligated to process personal data only in accordance with our instructions and applicable data protection law. They may not use your data for their own independent purposes.

6. Cookies & Tracking Technologies

6.1  pusi888 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the Platform, maintain your authenticated session, detect fraud, and improve the user experience.

6.2  The categories of cookies used by pusi888 include:

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that maintain your login state. They cannot be disabled without breaking core Platform functionality;
• Functional Cookies: Remember your preferences such as language settings, preferred table limits, and notification preferences;
• Analytics Cookies: Collect aggregated, anonymised data about Platform usage to help us understand which features are most used and how performance can be improved;
• Security Cookies: Support fraud detection and rate-limiting systems that protect your account from unauthorised access.

6.3  You may manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality. Strictly necessary cookies cannot be disabled as they are essential for secure account access.

7. Data Retention

7.1  pusi888 retains personal data for as long as necessary to fulfil the purposes for which it was collected and to meet our legal and regulatory obligations. Specific retention periods include:

• Account and transaction records: Retained for a minimum of 5 years from the date of your last transaction, as required by AML and gaming licensing regulations;
• KYC documentation: Retained for a minimum of 5 years from account closure;
• Customer support records: Retained for 3 years from the date of the relevant interaction;
• Marketing consent records: Retained for the duration of your account and for 2 years following account closure or consent withdrawal;
• Technical logs (IP, device, session): Retained for 12 months for fraud detection and security purposes, unless an active investigation requires longer retention.

7.2  Following the expiry of applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.

8. Data Security

8.1  pusi888 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and pusi888 servers;
• Encryption at rest for sensitive personal and financial data stored in pusi888 databases;
• bcrypt hashing for all stored account passwords — plaintext passwords are never retained;
• Role-based access controls limiting internal staff access to personal data to those with a documented business need;
• Regular penetration testing and vulnerability assessments of Platform infrastructure;
• Multi-factor authentication for all internal administrative systems.

8.2  In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, pusi888 will notify affected members without undue delay and in accordance with applicable notification obligations.

8.3  You are responsible for maintaining the security of your own pusi888 login credentials. pusi888 strongly recommends enabling two-factor authentication (2FA) on your account. Do not share your password with any third party.

9. Your Data Rights

9.1  Subject to applicable law and our legal obligations (including AML and gaming licensing data retention requirements), you have the following rights in relation to your personal data held by pusi888:

• Right of Access: You may request a copy of the personal data pusi888 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data in certain circumstances — note that regulatory retention obligations may prevent full erasure;
• Right to Restriction: You may request that pusi888 restrict processing of your data in certain circumstances, such as while a data accuracy dispute is resolved;
• Right to Data Portability: You may request that pusi888 provide your personal data in a structured, machine-readable format where processing is based on contract or consent;
• Right to Object: You may object to processing based on legitimate interests, including direct marketing — marketing objections will be actioned immediately;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

9.2  To exercise any of the above rights, please contact pusi888 customer support via Live Chat or by emailing [email protected]. pusi888 will respond to verified data rights requests within 30 calendar days. Identity verification will be required before any data rights request is processed.

10. Children's Privacy

10.1  pusi888 is strictly an adult platform. 21+  Persons under the age of 21 are prohibited from registering or using the Platform in any capacity.

10.2  pusi888 does not knowingly collect personal data from individuals under 21 years of age. If we become aware that we have collected personal data from a minor, we will immediately close the relevant account, delete the collected data (subject to any legal retention obligations), and return any associated funds to the payment method on record after appropriate verification.

10.3  If you believe a minor has registered on pusi888, please contact our support team immediately via Live Chat or at [email protected]. We treat all such reports as urgent and will act promptly.

11. International Data Transfers

11.1  pusi888 may transfer personal data to countries outside Malaysia in connection with our use of international payment processors, game content providers, and cloud infrastructure services. Where such transfers occur, pusi888 ensures that appropriate safeguards are in place — including standard contractual clauses, adequacy decisions, or equivalent protections — to maintain the same level of data protection as required under applicable law.

11.2  pusi888 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing the safeguards described above. A list of countries to which data is routinely transferred is available on request from our support team.

12. Policy Updates

12.1  pusi888 may update this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, pusi888 will notify registered members by email and display a prominent notice on the Platform.

12.2  The "Last updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy periodically. Continued use of the Platform following notification of any update constitutes acceptance of the revised Policy.

13. Contact Us

13.1  If you have any questions, concerns, or requests regarding this Privacy Policy or how pusi888 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the pusi888 platform — the fastest channel for urgent privacy concerns;
• Email: [email protected] — for formal data rights requests or written complaints, please include "Privacy Request" in the subject line.

13.2  pusi888 is committed to resolving all privacy-related enquiries within 30 calendar days. For urgent matters, including suspected unauthorised account access, please use Live Chat for immediate assistance.